Jonesroadbeauty Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of products from Jonesroadbeauty (via our website jonesroadbeauty.com, “the Site”). By placing an order on the Site, you agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy (all available on the Site). Please read these Terms carefully before completing your purchase.

1. Order Placement & Acceptance

1.1 How Orders Work

When you submit an order on the Site, you are making a binding offer to purchase the selected products at the listed price (plus any applicable taxes, as outlined in Section 3). We reserve the right to accept or reject your order in our sole discretion—for example, if a product is out of stock, if there is an error in pricing or product details, or if we suspect fraudulent activity.

1.2 Order Confirmation

After you submit your order, you will receive an automated email acknowledging receipt of your order (“Order Acknowledgment”). This email does not constitute acceptance of your order. We will send a second email (“Shipping Confirmation”) once your order has been processed, packed, and shipped—this email confirms that we have accepted your order, and a binding contract between you and Jonesroadbeauty will take effect at this time.

1.3 Order Modifications/Cancellations

If you need to modify or cancel your order, please contact our customer service team at [email protected]immediately after placing the order. We process orders quickly (within 1–3 business days of placement, as outlined in Section 2), so we can only accommodate modifications or cancellations if your order has not yet been shipped. Once a Shipping Confirmation has been sent, your order cannot be modified or canceled.

2. Shipping & Delivery

2.1 Order Processing & Dispatch

We aim to process and dispatch all orders within 1–3 business days of receiving your order (excluding weekends, holidays, and peak shopping periods). You will receive a Shipping Confirmation email with a tracking number once your order has been dispatched—you can use this tracking number to monitor your delivery status via the carrier’s website.

2.2 Delivery Timelines

Regardless of your delivery destination, all orders will be delivered within 6–12 business days from the date of dispatch. Please note that delivery timelines are estimates and may be extended by factors beyond our control, such as customs clearance delays (for international orders), severe weather, or carrier disruptions. We will notify you via email if we anticipate a significant delay in your delivery.

2.3 Shipping Costs

Jonesroadbeauty offers free shipping on all orders worldwide—no minimum purchase is required, and there are no hidden shipping fees. This free shipping benefit applies to all products and all delivery destinations, with no exceptions.

3. Pricing & Payment

3.1 Currency & Pricing

All product prices on the Site are displayed and charged in United States Dollars (USD). We strive to ensure that pricing information on the Site is accurate, but we reserve the right to correct pricing errors (e.g., typos, incorrect conversions) at any time—even after an Order Acknowledgment has been sent. If a pricing error is identified and your order has not yet shipped, we will notify you of the correct price and ask if you wish to proceed with the order at the corrected price or cancel the order (with a full refund if you have already paid).

3.2 Taxes

Product prices on the Site do not include applicable taxes (e.g., sales tax, value-added tax/VAT, or customs duties). Taxes will be calculated and added to your order total at checkout, based on your delivery address and the tax laws of your jurisdiction. You are responsible for paying all applicable taxes associated with your purchase—Jonesroadbeauty does not collect or remit taxes on behalf of international customers (except for U.S. customers, where we collect and remit sales tax in compliance with state laws).

3.3 Payment Methods

We accept the following payment methods for orders on the Site: major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely through our third-party payment processors (e.g., Stripe, PayPal), which encrypt your payment details to protect against unauthorized access. We do not store your full payment information on our servers.

3.4 Payment Authorization

By providing your payment details, you authorize us (and our payment processors) to charge the total order amount (including taxes) to your selected payment method. If your payment is declined, we will notify you via email, and your order will not be processed until payment is successfully authorized.

4. Returns & Refunds

4.1 Return Eligibility & Period

You may return any unused, unopened, and undamaged products (in their original packaging, including tags and seals) for a refund within 60 days of the delivery date. This return period applies to all orders worldwide, with no exceptions. The following items are non-returnable: final sale products (clearly marked “Final Sale” on the product page), gift cards, and personalized products (if applicable).

4.2 Return Process

To initiate a return:

  1. Contact our customer service team at [email protected] with your order number, the name(s) of the product(s) you wish to return, and a brief reason for the return.
  2. We will send you a prepaid return label (for all destinations) and detailed instructions on how to package and ship the product(s) back to us.
  3. Ship the return package within 7 days of receiving the return label—we recommend using a trackable shipping service to ensure the package reaches our warehouse.

4.3 Refund Processing

Once we receive and inspect your returned product(s) (to confirm they meet the eligibility criteria), we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). Please note that the time it takes for the refund to appear in your account may vary by payment provider (e.g., credit card issuers may take up to 2 billing cycles to reflect the refund).

4.4 Damaged/Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will arrange for a free replacement or a full refund (your choice) at no cost to you—you will not be required to return the damaged/incorrect product unless we explicitly request it.

5. Product Availability & Descriptions

5.1 Stock Levels

Product availability on the Site is updated regularly, but we cannot guarantee that all products listed will be in stock when you place your order. If a product you ordered is out of stock after we have sent the Order Acknowledgment, we will notify you via email and offer you the option to either wait for the product to be restocked (with no additional charges) or cancel the out-of-stock item (with a full refund for that item).

5.2 Product Descriptions

We strive to provide accurate and detailed descriptions of our products (including ingredients, shades, and usage instructions) on the Site. However, we do not warrant that product descriptions, images, or other content on the Site are error-free, complete, or up-to-date. Colors of products may vary slightly due to differences in device screens (e.g., computer monitors, mobile phones).

6. Your Responsibilities

By placing an order on the Site, you agree to:

  • Provide accurate, complete, and up-to-date information when placing your order (including your shipping address, email address, and payment details).
  • Ensure that you are at least 18 years old (or have the consent of a parent/guardian if you are under 18) to purchase products from the Site.
  • Comply with all applicable laws and regulations in your jurisdiction related to the purchase, use, and import of our products (e.g., customs rules for international orders).

7. Limitation of Liability

To the maximum extent permitted by applicable law, Jonesroadbeauty shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your purchase or use of our products (e.g., lost profits, lost data, or damage to property). Our total liability to you for any claim arising from these Terms shall not exceed the total amount you paid for the products in question.

This limitation of liability does not apply to damages caused by our gross negligence, willful misconduct, or failure to comply with applicable laws, nor does it apply to personal injury or property damage caused by our products.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, applicable laws, or customer needs. Any updates will be posted on this page, with the “Last Updated” date revised to reflect the most recent changes. Your continued use of the Site to place orders after the updated Terms are posted constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically before making a purchase.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms or your purchase, please contact our customer service team at:

Email: [email protected]

We will work with you in good faith to resolve any issues in a timely and fair manner.