Jonesroadbeauty Refund Policy

At Jonesroadbeauty, we want you to be fully satisfied with your purchase. If our products don’t meet your expectations, we offer fair and straightforward refund options, subject to the terms and conditions outlined below. This policy applies to all orders placed through our website (jonesroadbeauty.com).

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

  • Timeframe: You must submit a refund request within 30 days of the delivery date of your order. Requests received after this period will not be processed.
  • Product Condition: Items must be unused, unopened, and in their original packaging (including all tags, seals, and accessories that came with the product). This requirement is critical for health and safety reasons—we cannot accept returns or issue refunds for used or opened makeup products (e.g., swatched lipstick, pumped foundation, or opened eyeshadow palettes).
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your order confirmation email) or a copy of your receipt.
  • Exceptions: The following items are non-refundable:
  • Final sale items (clearly marked as “Final Sale” on the product page).
  • Gift cards (physical or digital).
  • Custom or personalized products (if applicable).

2. How to Request a Refund

Follow these steps to submit a refund request:

  1. Contact Our Team: Send an email to our customer service team at [email protected]. In the email, include:
  • Your full name and the email address linked to your order.
  • Your 8-digit order number.
  • The name(s) of the product(s) you wish to return for a refund.
  • A brief reason for your refund request (e.g., “wrong shade”, “changed mind”).
  • Photos of the unopened product(s) and their original packaging (this helps us verify condition quickly).
  1. Await Confirmation: Our team will review your request within 24–48 business hours. If your request is approved, we’ll send you a prepaid return label (for orders within the U.S.) and detailed instructions on how to ship the item(s) back to us. For international orders, you will be responsible for covering return shipping costs—we recommend using a trackable shipping service to ensure the package reaches us.
  2. Ship the Item(s): Pack the eligible product(s) securely in the original packaging (or a similar protective package) and attach the prepaid return label. Drop off the package at the designated shipping carrier location (e.g., USPS, UPS) as soon as possible—delays in shipping may affect your refund processing time.
  3. Confirm Delivery: Once we receive and inspect the returned item(s) (usually within 3–5 business days of delivery to our warehouse), we’ll send you an email to confirm that your refund has been approved.

3. Refund Processing & Timing

  • Inspection Period: After we receive your returned package, our team will inspect the item(s) to confirm they meet the eligibility criteria. This inspection typically takes 1–2 business days.
  • Refund Method: Refunds will be issued to the original payment method used to place the order. For example:
  • If you paid with a credit/debit card, the refund will be credited back to that card.
  • If you paid via PayPal, the refund will be sent to your PayPal account.
  • Processing Time: While we approve refunds promptly after inspection, the time it takes for the funds to appear in your account depends on your payment provider. Most refunds are processed within 5–10 business days (credit card issuers may take longer, up to 2 billing cycles, to reflect the refund).
  • Refund Amount: You will receive a full refund of the product’s purchase price. Please note that original shipping costs are non-refundable (unless the refund is due to our error, such as a damaged or incorrect item—see Section 4 for details).

4. Refunds for Damaged, Incorrect, or Missing Items

If your order arrives with:

  • Damaged items: Products that are broken, leaking, or defective (e.g., cracked lipstick, shattered powder compact).
  • Incorrect items: Products that do not match what you ordered (e.g., you ordered a “Nude Lipstick” but received a “Red Lipstick”).
  • Missing items: Products that were included in your order but not delivered.

You qualify for a full refund (including original shipping costs) or a replacement (your choice). To request this:

  • Contact us within 7 days of delivery (instead of the standard 30 days) with your order number, photos of the damaged/incorrect item (and packaging, if applicable), and a description of the issue.
  • We may ask for additional details to resolve the issue quickly, but we will not require you to return the damaged/incorrect item unless we explicitly request it (to avoid further inconvenience).
  • Once verified, we will process your full refund within 3–5 business days or ship a replacement at no cost to you.

5. Cancellations & Refunds

If you wish to cancel your order before it ships:

  • Contact us immediately at [email protected] with your order number. We process orders quickly (usually within 12 hours of placement), so cancellations are only possible if we haven’t started preparing your order for shipping.
  • If your cancellation is approved, we will issue a full refund (including shipping costs) within 3–5 business days.
  • If your order has already shipped, you will need to follow the standard refund process outlined in Sections 1–3 once you receive the package.

6. Questions About Refunds

If you have questions about the status of your refund, need help submitting a request, or have concerns about our policy, please contact our customer service team at [email protected]. We aim to respond to all refund-related inquiries within 24 business hours and resolve issues as efficiently as possible.

7. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our operations or customer needs. Any updates will be posted on this page, with the “Last Updated” date revised accordingly. We encourage you to review this policy before making a purchase to stay informed about our refund terms.

Thank you for choosing Jonesroadbeauty—we appreciate your trust in our brand.