Jonesroadbeauty Privacy Policy

At Jonesroadbeauty, we respect your right to privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website (jonesroadbeauty.com), purchase our products, or interact with our customer service team. By using our services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect information to provide you with a personalized, efficient shopping experience and to fulfill our service commitments. The types of information we gather fall into two categories: Personal Information (data that identifies you) and Non-Personal Information (anonymous data that does not identify you).

1.1 Personal Information

We may collect Personal Information when you:

  • Create an account on our website (e.g., name, email address, password, phone number).
  • Place an order (e.g., shipping address, billing address, payment details such as credit card information—note: we do not store full credit card details; this information is processed securely by our third-party payment partners).
  • Contact our customer service team (e.g., your name, email, order number, and details of your inquiry).
  • Sign up for our newsletter or marketing communications (e.g., email address, preferences for product updates or promotions).

1.2 Non-Personal Information

We automatically collect Non-Personal Information to improve our website and understand user behavior, including:

  • Technical details (e.g., your device type, operating system, browser version, IP address).
  • Browsing activity (e.g., pages you visit on our site, products you view, time spent on each page, links you click).
  • Cookies and similar technologies (see Section 2 for more details).

2. Cookies & Similar Technologies

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons, pixel tags) to enhance your experience on our website. These tools help us:

  • Remember your account login details (so you don’t have to sign in every time).
  • Track items in your shopping cart.
  • Personalize content and recommendations (e.g., showing you products similar to those you’ve viewed).
  • Analyze website traffic and improve site performance.

You can manage cookie settings through your browser (e.g., block or delete cookies), but note that disabling certain cookies may limit your ability to use all features of our website (e.g., adding items to your cart or checking out).

3. How We Use Your Information

We use your Personal and Non-Personal Information for specific, legitimate purposes, including:

  • Fulfilling orders: Process your purchases, arrange shipping, and send order confirmations/tracking updates.
  • Providing customer service: Respond to your inquiries, resolve issues (e.g., missing/damaged items), and assist with returns/exchanges.
  • Account management: Maintain your user account, update you on account activity, and ensure account security.
  • Marketing communications: Send you newsletters, promotions, or product updates (only if you’ve opted in to receive these—you can unsubscribe at any time by clicking the “unsubscribe” link in our emails).
  • Website improvement: Analyze browsing data to optimize our site’s design, functionality, and content (e.g., fixing broken links or highlighting popular products).
  • Security and fraud prevention: Protect our website and users from unauthorized access, identity theft, or fraudulent transactions.

4. Who We Share Your Information With

We do not sell, rent, or trade your Personal Information to third parties for marketing purposes. We may share your information only with trusted partners who assist us in providing our services, and these partners are required to protect your data and use it only as instructed by us. These partners include:

  • Payment processors: Companies like PayPal or Stripe that securely process your payment details (they do not store or use your information for any other purpose).
  • Shipping carriers: Providers like USPS, UPS, or DHL that deliver your orders (we share only your shipping address and order details necessary for delivery).
  • Customer service tools: Platforms that help us manage and respond to your inquiries (e.g., email management software).
  • Analytics providers: Services like Google Analytics that help us analyze website traffic (this data is usually anonymized).

We may also disclose your information if required by law (e.g., to comply with a court order, subpoena, or government regulation) or to protect our legal rights (e.g., investigating fraud or defending against legal claims).

5. How We Protect Your Information

We take the security of your Personal Information seriously and implement reasonable technical, administrative, and physical safeguards to prevent unauthorized access, disclosure, or misuse. These measures include:

  • Secure socket layer (SSL) encryption for data transmitted between your browser and our website (you’ll see a padlock icon in your browser’s address bar).
  • Regular security audits and updates to our website and systems.
  • Restricted access to Personal Information (only authorized team members can access your data, and they are trained on privacy and security protocols).
  • Secure storage of data (we use encrypted servers and limit data retention to only as long as necessary).

While we strive to protect your information, no online platform is 100% secure. We cannot guarantee absolute security, but we will take immediate action to address any security breaches that may occur.

6. Your Rights Regarding Your Information

You have certain rights over your Personal Information under applicable privacy laws (e.g., the General Data Protection Regulation (GDPR) for users in the European Union, or the California Consumer Privacy Act (CCPA) for users in California). These rights include:

  • Access: Request a copy of the Personal Information we hold about you.
  • Correction: Ask us to update or correct inaccurate or incomplete information.
  • Deletion: Request that we delete your Personal Information (subject to certain exceptions, e.g., if we need to retain it to fulfill an order or comply with law).
  • Opt-out: Unsubscribe from marketing communications at any time (see Section 3 for details).
  • Data portability: Request a copy of your Personal Information in a structured, machine-readable format (if applicable).

To exercise any of these rights, please contact us at [email protected] with your name, email address, and a clear description of your request. We will respond within a reasonable timeframe (usually 30 days) and may ask for additional information to verify your identity.

7. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:

  • We keep order information (e.g., shipping address, purchase details) for 7 years to comply with tax and legal obligations.
  • We delete account information if you request account closure (unless we need to retain it for legal reasons).
  • We stop sending marketing communications immediately after you unsubscribe, but may retain your email address to avoid sending unwanted messages in the future.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, blog posts, or partner sites). This Privacy Policy does not apply to these third-party sites—we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we learn that we have collected information from a child under 13, we will delete it immediately. If you believe a child under 13 has provided us with information, please contact us at [email protected].

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make updates, we will revise the “Last Updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact us at:

Email: [email protected]

We are committed to addressing your inquiries and working with you to resolve any privacy-related issues.