Jonesroadbeauty Shipping Policy

At Jonesroadbeauty, we strive to get your favorite makeup products to you quickly and reliably. This Shipping Policy outlines our delivery options, timelines, costs, and other key details to help you know what to expect when you place an order with us. This policy applies to all orders shipped from our warehouses to destinations worldwide (unless otherwise noted).

1. Shipping Eligibility & Order Processing

Before your order ships, we first process and prepare it for delivery. Here’s what you need to know about order processing and eligibility:

  • Processing Time: Most orders are processed within 12–24 business hours (excluding weekends, holidays, and peak shopping periods like Black Friday or Christmas). During high-demand times, processing may take up to 48 business hours—we’ll notify you via email if there’s a delay beyond this timeframe.
  • Order Eligibility: To be eligible for shipping, your order must meet the minimum purchase requirement (if applicable) and include a valid, deliverable shipping address. We cannot ship to P.O. boxes, APO/FPO addresses, or international territories with restricted shipping access (we’ll contact you if your address falls into this category to resolve the issue).
  • Address Accuracy: Please double-check your shipping address (including street name, apartment/unit number, city, zip code, and country) before placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete address information. If you need to update your address after placing an order, contact us immediately at [email protected]—we can only modify addresses if the order has not yet been shipped.

2. Shipping Destinations & Options

We offer shipping to most countries worldwide, with tailored delivery options to fit your needs. Below are details for our most common shipping regions:

2.1 Domestic Shipping (U.S. Only)

For orders shipping within the United States, we partner with trusted carriers like USPS, UPS, and FedEx to offer the following options:

  • Standard Shipping: This is our most affordable option, with delivery typically taking 3–5 business days after order processing. Standard shipping is free for orders with a total purchase value of \(50 or more (before taxes). For orders under \)50, a flat shipping fee of $5.99 applies.
  • Expedited Shipping: If you need your products faster, expedited shipping delivers in 2–3 business days after processing. A flat fee of $12.99 applies to all expedited orders, regardless of purchase value.
  • Overnight Shipping: For urgent needs, overnight shipping is available (excluding weekends and holidays), with delivery within 1 business day after processing. Overnight shipping costs $19.99 per order, and orders must be placed by 12:00 PM EST to qualify for same-day processing (orders placed after this time will be processed the next business day).

2.2 International Shipping

We ship to over 50 countries worldwide (including Canada, the United Kingdom, Australia, and most countries in the European Union). International shipping details include:

  • Delivery Timelines: International delivery typically takes 7–14 business days after order processing, but may take longer due to customs clearance delays (which are beyond our control). We recommend allowing an additional 3–5 days for orders to clear customs in your country.
  • Shipping Costs: International shipping fees are calculated based on your destination country, package weight, and order value. The exact shipping cost will be displayed at checkout before you complete your purchase.
  • Customs & Duties: Please note that international orders may be subject to customs duties, taxes, or fees imposed by your country’s government. These charges are not included in your order total or shipping cost—you will be responsible for paying them directly to your local customs office when your package arrives. We cannot predict the amount of customs fees (if any) and are not responsible for delays caused by customs clearance.

3. Order Tracking

Once your order ships, we’ll send you a shipping confirmation email with a unique tracking number and a link to our carrier’s website. You can use this tracking number to:

  • Check the real-time status of your delivery (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
  • View estimated delivery dates and locations.
  • Receive updates if there are any delays (e.g., weather-related hold-ups, address issues).

If you don’t receive your shipping confirmation email within 48 hours of placing your order, please check your spam/junk folder first—emails from our shipping team may sometimes be filtered. If you still can’t find it, contact us at [email protected] with your order number, and we’ll resend the tracking information.

4. Missing or Lost Packages

We work closely with our shipping carriers to ensure your packages are delivered safely, but occasionally issues may arise. Here’s how we handle missing or lost packages:

  • Domestic Orders: If your tracking information shows your package was delivered but you haven’t received it, first check with family members, neighbors, or building management (carriers sometimes leave packages with trusted contacts or in secure locations like mailrooms). If you still can’t locate it, contact us within 7 days of the “delivered” date—we’ll file a claim with the carrier and work to resolve the issue (which may include sending a replacement or issuing a refund).
  • International Orders: If your package is marked as “In Transit” but hasn’t arrived within 21 days of shipping, or if tracking information hasn’t updated in 10 days, contact us immediately. We’ll assist with filing an international shipping claim, but please note that resolving international lost package issues may take 2–4 weeks (due to longer carrier investigation timelines).

5. Shipping Delays

While we aim to meet all delivery timelines, some delays may be caused by factors beyond our control, including:

  • Severe weather (e.g., hurricanes, snowstorms) that disrupts carrier operations.
  • Peak shopping periods (e.g., Black Friday, Cyber Monday, holiday seasons) that increase shipping volume and carrier workload.
  • Customs clearance delays for international orders.
  • Address errors or incomplete information (as noted in Section 1).

If your order is delayed due to these factors, we’ll notify you via email with updated delivery estimates whenever possible. We appreciate your patience during these times and will do our best to get your order to you as soon as possible.

6. Questions About Shipping

If you have questions about your order’s shipping status, need help with tracking, or have concerns about delivery timelines, please contact our customer service team at [email protected]. We aim to respond to all shipping-related inquiries within 24 business hours and will provide clear, timely updates on your order.

7. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in carrier rates, delivery options, or international shipping regulations. Any updates will be posted on this page, with the “Last Updated” date revised to reflect the most recent changes. We encourage you to review this policy before placing an order to stay informed about our shipping terms.

Thank you for choosing Jonesroadbeauty—we’re excited to get your makeup essentials to you soon!